UAE AI Adoption: Chatbots Become Everyday Partners for Residents

In the United Arab Emirates, artificial intelligence is no longer a niche technology used only by tech companies. It is becoming an integral part of how people think, shop, work, plan and even solve day-to-day problems. As AI adoption accelerates, many residents are turning to chatbots and generative AI assistants not just for simple queries, but for complex decision-making, creativity and personalised support.Reports and surveys show that AI use in the UAE is among the highest in the world, with generative AI tools integrated into work, study and personal life. A 2025 study found that nearly two-thirds of working-age adults actively use AI tools like ChatGPT, Gemini or Claude in their routines, placing the UAE at the forefront of global AI adoption.

From shopping to thinking: Chatbots become everyday aide for UAE residents

One of the most striking trends is how many UAE residents now use AI assistants to guide their research, choices and day-to-day tasks. For example, a recent retail report found that 70% of UAE consumers have used AI assistants for shopping, whether for product discovery, comparison or personalised recommendations, more than double the average rate in Europe, the Middle East and Africa region.This shift reflects a broader pattern with information overload, busy lifestyles and instant expectations, consumers increasingly prefer to offload cognitive tasks to AI, letting algorithms sift through data, suggest options and even make choices they might previously have wrestled with themselves. In essence, many users are beginning to see chatbots not just as tools for answers but as thinking partners that can help them organise trips, manage errands, generate ideas or draft content, effectively outsourcing parts of their cognitive load to AI systems.

AI at the heart of daily and professional life in the UAE

The influence of AI extends well beyond shopping. Microsoft-backed reports have highlighted that the UAE workforce has one of the highest AI adoption rates globally, with nearly 60% of workers regularly using AI tools like Copilot, ChatGPT and others in professional tasks such as drafting emails, preparing reports, analysing data and even automating routine responsibilities.

Are UAE Residents Becoming Too Reliant on AI for Everyday Decisions?

Likewise, LinkedIn data shows that 80% of UAE professionals are using AI tools regularly, up sharply from the previous year, often treating AI as a sort of second job assistant that enhances productivity and extends creative capabilities. This widespread integration has turned AI chatbots into more than mere utilities. For many, they are cognitive extensions that help process information, generate ideas and complete complex tasks faster than humans alone could.

AI in UAE everyday services and smart living

AI chatbots have also found a place in public life and government services across the UAE. Platforms like Rammas, an AI assistant from Dubai Electricity and Water Authority, have answered millions of resident queries, helping people manage their utility accounts, understand bills and navigate service issues.Similarly, industry-specific chatbots such as mortgage chat assistants launched during Dubai AI Week, are helping residents make significant financial decisions by comparing real-time mortgage options and documentation requirements through conversational interfaces. These tools showcase how chatbots are transitioning from ad-hoc helpers to core components of a smart, digital lifestyle where technical expertise, bureaucratic navigation and personal decision-making can all be mediated by AI.

Public services and AI democratisation in the UAE

The UAE’s national AI strategy and initiatives like ChatGPT Plus access for residents, though not fully free yet but part of broader talks under the Stargate UAE initiative, reflect government ambitions to embed AI more deeply in everyday life. These efforts aim to empower individuals and businesses alike with advanced AI tools as part of the country’s vision to become a global AI hub by 2031.By expanding access and literacy around AI, the policy push encourages residents to incorporate chatbots not just for simple queries but as trusted aides in research, planning, education and even creative work.

UAE opportunities and AI trust challenges

While residents are enthusiastic about AI’s convenience, using bots to cut through online noise, get fast insights and automate routine tasks, there are also questions about trust and limitations. For example, surveys show that while many UAE consumers enjoy interacting with AI for basic support, a majority still prefer human contact for complex or sensitive issues such as customer disputes or trouble-shooting technical problems.

How UAE Residents Are Outsourcing Their Thinking to AI Chatbots And What It Says About the Future

This trust gap underscores a central tension in the AI adoption story: people like the speed and accessibility of chatbots but often hesitate to fully delegate important decisions or nuanced problem-solving to machines.

The psychology of outsourcing thought to AI

Beyond practical tasks, research from behavioural studies suggests that heavy reliance on AI chatbots can shape how people approach decisions, relationships and social interaction. Longer and more intense AI use has been correlated with increased feelings of dependence and in some cases, reduced social engagement, highlighting psychological nuances in human-AI relationships that go well beyond utility.Though these findings are global and not UAE-specific, they point to broader implications of a society where AI is deeply woven into daily life, especially in a place like the UAE, where adoption rates are among the highest in the world. Outsourcing thinking to AI is not just about convenience, it suggests a shift in cognitive culture. Residents increasingly expect AI to anticipate their needs, synthesise vast amounts of information and help them make choices quickly and confidently.In workplaces, homes and government services, chatbots are becoming collaborators in thought processes rather than mere assistants. This transformation reflects both the UAE’s technological ambition and a global trend toward human-AI collaboration that will likely define the coming decade, with profound effects on how people learn, decide, interact and live.